Mako vs TeamUp: Which Gym Management Software Is Right for You?

TeamUp has genuine traction with independent gym operators — particularly in the UK and Europe — for good reasons: clean UI, fair pricing, and strong class scheduling without the bloat of enterprise platforms. For US-based operators, it's less prevalent. For anyone evaluating both, the real differences are in financial intelligence, failed payment recovery, and where each platform is actively maintained and supported.

Pricing

TeamUp: $99–$319/month based on active member count, not feature tier. Pricing scales with members: $99/month up to 100 members, $149/month up to 200, $199/month up to 300, $249/month up to 400, $319/month up to 600. No per-seat fees. Processing is handled through Stripe at standard rates (2.9% + $0.30).

Mako: $99–$299/month flat-rate by tier, not member count. Pro tier at $199/month covers everything — no per-member pricing above a threshold, no per-seat fees, month-to-month.

At 300 members, the 12-month comparison:

• TeamUp (300-member tier): $199/month = $2,388/year
• Mako Pro (all-inclusive): $199/month = $2,388/year

They're priced identically at the 300-member mark. The decision isn't price — it's features and fit.

Above 300 members, TeamUp gets more expensive faster: a 450-member gym pays $249/month on TeamUp vs. still $199/month on Mako. At 600 members, TeamUp is $319/month vs. Mako's $299/month top tier. Member-count pricing always creates friction as you grow.

Feature Comparison

Class Scheduling and Booking

TeamUp: Strong class scheduling with a clean member-facing booking experience. Supports recurring sessions, waitlists, cancellation policies, and trial passes. The booking flow is one of TeamUp's genuine strengths — it's fast, mobile-friendly, and straightforward for members to use.
Mako: Full class and appointment scheduling, recurring sessions, waitlists, staff management. Comparable on standard scheduling operations.

Edge: TeamUp on member-facing booking UX. Tied on admin-side scheduling functionality.

Financial Intelligence

TeamUp: Revenue reporting, member counts, attendance tracking. Standard dashboard shows income, active members, and class utilization. Does not natively surface MRR trending, LTV by cohort, churn rate, or CAC. Owners who need business-health visibility typically run a secondary system.
Mako: Native MRR, LTV, churn, CAC, revenue per member, and cash runway — on the main dashboard, without a secondary system.

Edge: Mako, clearly. This is the primary differentiator.

Failed Payment Recovery

TeamUp: Stripe integration handles retries at the processor level. TeamUp sends email notifications on failed payments, but automated dunning sequences, SMS card-update requests, and retry escalation logic are not native features.
Mako: Full automated failed-payment recovery — retry sequences, dunning emails, SMS card-update requests. For a 300-member gym at $42,000 MRR, the difference between 20% manual recovery and 70% automated recovery is $5,000–$7,000/year in recovered revenue.

Edge: Mako.

Retention Automation

TeamUp: Email automation available via integrations (Mailchimp, Zapier). Native at-risk member detection and automated win-back sequences are not built in. Retention workflows require stitching together third-party tools.
Mako: At-risk member identification, automated win-back sequences, post-class follow-ups, and intro-to-member conversion automation are native in the base plan.

Edge: Mako.

Membership Management

TeamUp: Membership types, packs, trials, and passes are well-handled. The membership management UI is clean and easy for both staff and members. Good support for complex membership structures (punch cards, time-limited passes, drop-in rates alongside memberships).
Mako: Full membership management with recurring billing, trials, and passes. Comparable on structure, stronger on financial visibility of each membership type's contribution to revenue.

Edge: Tied on membership flexibility. Mako on financial attribution by membership type.

Integrations and Ecosystem

TeamUp: Strong third-party integration support — Zapier, Mailchimp, Xero, GoCardless, Stripe. Built for operators who are comfortable assembling a tool stack.
Mako: Native features reduce integration dependency. Core billing, retention, and financial intelligence don't require third-party connections.

Edge: TeamUp for operators who want integration flexibility. Mako for operators who want everything in one place without managing a stack.

UK/EU vs US Operations

TeamUp: Built and headquartered in the UK. Strong GoCardless support for direct debit, which is standard in UK/EU gym billing. GDPR-compliant by default. Support is UK-business-hours-oriented. If you're operating in Europe, this matters.
Mako: US-based. Stripe/card-based billing. Support and product roadmap are aligned with US market needs.

Edge: TeamUp for UK/EU operators. Mako for US operators.

The Decision

Pick TeamUp if:

• You're based in the UK or Europe and need GoCardless/direct debit support and GDPR compliance out of the box
• You want a clean, member-facing booking experience without customization overhead
• You prefer a best-of-breed stack with Mailchimp for email, Xero for accounting, and Zapier for automation — and you're comfortable managing those integrations
• Your member count is under 300 and you're not yet growing into the range where per-member pricing creates friction

Pick Mako if:

• You're a US-based independent gym or studio that needs billing and retention in the same platform
• You need MRR, LTV, and financial health on a dashboard — not pieced together from Stripe exports and spreadsheets
• You want automated failed payment recovery that runs without staff intervention
• You're growing past 300 members and don't want per-member pricing friction as you scale

Your wellness business is a business. Not a hobby, not a side project, not a calendar with a cash register. It deserves software that treats it accordingly. If your CRM can't tell you whether your business is financially healthy, it's not doing its job. And in 2026, you have better options.

See Mako in action — no sales call required

Mako is built for independent studio and service-business owners who'd rather spend their time on clients than on demo calls. Open the live demo, poke around, and see exactly how scheduling, billing, and financial intelligence come together in one place.

Try the demo: https://app.makocrm.so/demo

Self-serve. Instant access. No forms, no calendars, no "talk to sales."