Every customer, every detail, one place.
Stop losing clients across spreadsheets, sticky notes, and your memory. Mako gives you a real CRM built for how service and class-based businesses actually work, not a repurposed enterprise tool.
Find any customer in seconds.
Search by name, phone, email or tags. Filter by priority, status, booking history or source, and save your favourite filter combos as presets so your most-used views are one click away.
More than a name and a phone number.
Every record shows booking count, recurring status. Occasional, Regular or VIP: revenue metrics, and the full history of your relationship. Filter by any of it, then save the combination as a preset.
A complete picture, not a contact card.
Each customer gets a seven-tab profile: contact details, booking history, memberships and attendance, tasks, documents, equipment tracking, and a full activity timeline including payments and messages. Whether you're a studio tracking class attendance or a plumber tracking equipment on site, every detail lives in one place.
See every deal, from first contact to closed.
A visual Kanban board has six default stages: Lead, Qualified, Proposal, Negotiation, Won and Lost. Each stage has a weighted probability, which gives you a more realistic pipeline value.
a week is what small businesses spend on manual customer management: 600+ hours a year you could spend growing instead.
Your deals and your data, both yours to move.
Connect with your favourite tools.
Is there a limit on how many customers I can have?
Starter includes 100 customers. Team includes 1,000 with the option to add more in packs of 500. Enterprise is unlimited.
Does the CRM work with the rest of Mako?
Everything is connected. Customer records link to their bookings, invoices, estimates, memberships, messages and pipeline deals automatically.
What is Mako?
Mako is built for service businesses. It brings CRM, scheduling, payments, team tools, AI features and financial reporting into one app, so you can run the business without piecing together several systems.
Is there any demo available?
Yes. The guided product demo requires a valid work email. No credit card or sales call is required.
Can I import my existing customers?
Yes. Upload a CSV file and Mako will map your columns to customer fields and tags.
Do you perform full migrations?
Yes. Upon a full year commitment, our team can look at what you have on other platforms and perform the migration for you.
How long does setup take?
The onboarding wizard walks you through 6 steps: your business info, your profile, how you work, your services (pre-populated based on your industry), your booking link, and inviting your team. Most users are up and running within a single session.
Start today.
Mako CRM is built for businesses that run on relationships, not spreadsheets.