Notice when a Pilates regular misses their usual visits
A reformer regular and an occasional mat client will not leave the same gaps between visits. Keep attendance, class-pack context and follow-up work together, using the fields available in your studio's data.
A missed week does not mean the same thing for every client.
Pilates clients return on different schedules. Use the recorded visits to see what changed; class and pack details belong in the review when your source includes them.
Spot a break in the client’s normal studio rhythm.
A twice-weekly reformer client, a monthly mat client, and an intro-series client should not share one inactivity threshold.
Reformer and mat clients need different comparisons.
Reformer, mat and intro groups depend on the fields your export contains. Check the available comparisons and small-group rules during setup.
The next booking often needs a teacher's input.
Use recent visits and any available pack balance to decide on a follow-up. Give it to the teacher or team member who can check the next booking.
Pilates visit history beside the next booking check.
Keep reformer and mat visit history close to the staff task. Use pack and membership details when they are available in your data.
Related retention guides and studio pages
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Create a free Pulse account →Frequently asked questions
Need to confirm a source or workflow? Talk with the Mako team.
Contact usWhat does Pilates studio retention software do?
It helps you spot changes in recorded Pilates visits, keep available pack or membership context nearby, and give a booking follow-up to the right person.
Can Mako work with Mindbody or Momence?
Bring your Mindbody or Momence details and an attendance export. We can check which visits, pack balances and class fields Pulse can use.
Does Mako send automated texts or emails?
Pulse keeps the task internal. Your studio chooses whether to contact the client and uses its usual contact tools.
Does Mako predict which Pilates clients will churn?
No. Mako uses observed return cadence, historical value, retention, and rebooking signals rather than AI cancellation predictions.
Does Mako replace Pilates scheduling software?
Keep your Pilates booking system. We check whether its attendance data can support the review before you change any part of the studio workflow.
See a Pilates visit history with the next booking in view.
Bring your attendance export to see which class and pack details can sit beside the next booking check.