CRM for Salons & Spas

Book more clients. Pay your team right. Grow your business.

Appointment scheduling, online booking, commission tracking, and client management. Built for salons and spas that want to run lean and grow fast.

Appointment Booking

Fill your chairs without spreadsheets.

Visual calendar shows every stylist, every appointment, every opening. Book in seconds. Color-code by service type. See who's busy, who's available, and where the gaps are.

Online Booking

Clients book themselves. You get the revenue.

Branded booking page where clients see real-time availability, pick their stylist, choose services, and confirm - 24/7. Confirmation texts go out automatically. No phone call required.The appointment they'd book at midnight? Now they actually can.

Stop losing money. Period.

Salons lose 25% of potential revenue to no-shows, booking friction, and phone calls that go unanswered. Mako keeps chairs full and phones optional.

Client Profiles
Remember every preference. Every time.
Complete history for every client: past appointments, favorite services, preferred stylist, color formulas, product preferences, notes. Anyone on your team can deliver a personalized experience."Same as last time?" You'll actually know what that means.
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Team Scheduling
See who's working when.
Set working hours, days off, and availability per stylist. Calendar respects availability automatically. Online booking only shows times when the right people are in.No more booking clients when their stylist isn't there.
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AI Receptionist
Never miss a booking call.
AI answers your phone 24/7, books appointments, answers FAQs, and captures leads when you're busy with clients. Natural conversation, not robot menus.
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Discovery every feature
Integrations

Connect with your favorite tools

Stripe

Keep your team and bookings perfectly aligned with two-way Google Calendar sync.

Google Calendar

Accept payments seamlessly through Stripe with secure card processing, automated payment tracking, and faster reconciliation.

FAQs

Frequently asked questions

What is Mako?

Mako is an all-in-one business management platform built for service-based businesses. It combines CRM, scheduling, payments, team management, AI tools, and financial reporting into a single app — so you don’t need to stitch together five different tools to run your business.

Is there any demo available?

Yes, 14 day free trial to figure out if it's the right choice for you.

How long until payments reach my bank account?

Typically 1-2 business days after the customer pays, depending on your Stripe account settings.

What are the processing fees?

Standard Stripe rates apply: 2.9% + $0.30 for card payments, lower for ACH. Mako doesn't add additional fees on top of Stripe's rates. More information here.

What happens if a client no-shows?

No-shows are logged on the client profile. You can see no-show history and set policies (like requiring deposits) for repeat offenders.

Can I import my existing customers?

Yes. Upload a CSV file and Mako will map your columns to customer fields, including custom fields and tags.

How long does setup take?

The onboarding wizard walks you through 6 steps: your business info, your profile, how you work, your services (pre-populated based on your industry), your booking link, and inviting your team. Most users are up and running within a single session.

What payment methods can customers use?

Credit cards, debit cards, and ACH bank transfers (where enabled). All payments process securely through Stripe.

Do customers need an account to pay?

No. Customers click the payment link, enter their card, and pay. No login or account creation required.

Does this work with QuickBooks?

Yes. Invoices and payments sync to QuickBooks Online automatically. Your books stay accurate without manual entry.

Run your salon like the pros. Feel like an artist.

Start today.

Mako handles the booking, billing, and team pay — so you can focus on the craft.