Dispatch smarter. Complete more jobs.
Send the right technician with the job details they need. Mako keeps dispatch, status updates and customer notifications in one system.
See your entire day at a glance.
A visual command centre showing every job, every technician and every status. Drag to assign, colour-coded by state: scheduled, en route, in progress, completed, and filter by technician, date or service area.
One board, and nobody has to phone anybody.
Every job carries its time, its customer, its value and who is on it. An unassigned emergency callout sits at the front of the board rather than in a voicemail, and Mako suggests the nearest technician who is free.
Know exactly where every job stands.
Technicians tap to update: en route, arrived, in progress, complete. The office sees it instantly and the customer is told automatically. No phone tag, no "he should be with you shortly" when you have no idea.
The messages you never get round to sending.
Write them once and Mako sends them as the status changes: booked, on the way, arrived and complete, with the invoice and photos attached. That is most of your "where is my engineer?" calls gone.
Take the photos, collect the signature and send the invoice before you leave the drive.
Before and after photos attach themselves to the job, the customer signs on the technician's phone, and the invoice goes out with both attached. Disputes get shorter and payment gets faster.
of productive time is lost to poor dispatching in field service businesses. Recovering eight minutes a job gives this team fifteen hours back a month: about five more jobs.
Everything the technician needs, in a browser.
Connect with your favourite tools.
Do technicians need a separate app?
No. Technicians use Mako through the mobile web app: it works on any smartphone with a browser, so there is nothing to install and nothing to keep updated.
Can I see where a job is without phoning the technician?
Yes. Status changes as the technician taps through en route, arrived, in progress and complete, and the office sees it immediately. The customer gets told automatically too.
How does assignment work?
Drag a job onto a technician on the dispatch board, or let Mako suggest the nearest available person with the right skills for the work.
Can technicians log parts used on site?
Yes. Parts are deducted from inventory and their cost is added to the job, so the margin on that job includes materials rather than just labour.
Can we invoice before leaving site?
Yes. Once the customer has signed, the job can be converted to an invoice and sent with the photos attached: which is why most of these jobs are paid within days rather than weeks.
What is Mako?
Mako is built for service businesses. It brings CRM, scheduling, payments, team tools, AI features and financial reporting into one app, so you can run the business without piecing together several systems.
Is there any demo available?
Yes. The guided product demo requires a valid work email. No credit card or sales call is required.
Can I import my existing customers?
Yes. Upload a CSV file and Mako will map your columns to customer fields and tags.
Do you perform full migrations?
Yes. Upon a full year commitment, our team can look at what you have on other platforms and perform the migration for you.
How long does setup take?
The onboarding wizard walks you through 6 steps: your business info, your profile, how you work, your services (pre-populated based on your industry), your booking link, and inviting your team. Most users are up and running within a single session.
Start today.
Mako gives your team the tools to dispatch efficiently, complete jobs faster and keep customers informed.