FOR GYMS & FITNESS STUDIOS

Gym classes, PT and trainer pay.

Put memberships, classes and PT in the same gym workspace. Check trainer pay alongside the attendance changes your team needs to follow up.

MembershipsClass bookingPT sessionsRetention signalsCheck-in
Illustrative workspace · sample data

WHAT ACTUALLY BREAKS

When gym records sit apart.

Attendance changes are easy to miss in a busy week

Attendance drops off for six weeks and nobody notices until the direct debit is stopped.

PT and classes live in different systems

One tool for the class timetable, another for trainer diaries, a third for billing. Members feel the seams.

Trainers argue about their numbers

Session counts, commission and member ownership get recalculated by hand every month.

HOW MAKO HANDLES IT

Memberships and classes with trainer pay.

Needs review · 12 members
Longest cadence gap28 days
Historical value context$1,740 / mo
Recent cancellation rate1.9%

Retention Intelligence

Observed attendance and frequency patterns, with a weekly list of members whose activity may need review.

Barbell Club · 6:00 PM
Booked20 / 20
Waitlist6
Peak capacity78%

Classes & Memberships

Timetable, capacity, waitlists and memberships that can be paused.

Coach Reyna · July
PT sessions41
Rate55% of session
Owed$1,320

Commission Management

PT session totals and a trainer's agreed rate, with the amount due shown together.

Trainer utilisation
Reyna88%
Dane81%
Marlo64% · capacity

Performance Analytics

Compare trainer utilisation and revenue figures with the membership history available to your team.

Current

Review attendance, membership, booking, and revenue trends from the records your studio already has.

45+ BUSINESS TYPES

If you book, manage and get paid, Mako fits.

FAQS

Frequently asked questions

Having any issues? Report them to our team.

Contact us
How do retention signals work?

Mako highlights changes in recorded attendance and time between visits. Your team checks the history before choosing a follow-up; a flag does not predict cancellation.

Can we run classes and one-to-one sessions together?

Classes and PT can require different availability rules. Bring your timetable and trainer diaries to the walkthrough so we can check how they fit together.

Can check-in also open the gym door?

Recording attendance and granting door entry are separate requirements. The check-in method available in your setup needs a walkthrough; physical access also needs a confirmed integration and suitable hardware.

Where can coaches see the member view?

The guided demo uses a valid work email. Coaches can explore it without a credit card or a sales call.

What do we need from our old member system?

A customer CSV is the starting file; membership and PT balances need a separate field check.

Is trainer pay based on booked PT sessions?

Use the agreed pay basis and eligible session revenue. A booking is not proof of completion; confirm that rule before settlement.

Can memberships and PT packs run side by side?

A gym member may have class access through a recurring plan and PT sessions through a separate pack. Those balances should stay distinguishable. Use the walkthrough to check the booking entitlements, cancellation rules and payment records for the plans your gym actually sells.

Guided setup, scoped migration

Start today.

Explore the timetable, member review and trainer pay in the gym workspace.