CRM for  Fitness & Gyms

Fill your classes. Keep your members. Grow your gym.

Memberships, class bookings, check-ins, and trainer management, in one app. Mako gives you the tools big gyms have, at a price that works for you.

Class Management

Organize every class, every session, every coach.

Create class types with capacity, duration, and credit requirements. Set recurring schedules. Assign coaches. Members see what's available and book their spot, online or in-person. From spin to strength to HIIT, l on one calendar

Membership Management

Plans that fit how your gym actually works.

Monthly unlimited. Class packs. Personal training bundles. Day passes. Create the plans your members want with the billing that works for you. Automatic renewals, failed payment handling, and plan changes. All built in. Flexible for members. Automated for you.

Stop losing money to no-shows.

The average gym loses 50% of members annually. Mako helps you spot at-risk members early, so you can save them before they cancel.

QR Check-In & Kiosk
Members check in. You stay focused.
Tablet at the front desk. Members scan or tap. Check-in logged. If they're here for a class, attendance records. If they have limited visits, balance deducts. All automatic.Know who's in your gym, without working the door.
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Member Portal
Self-service that members actually use.
Members log in to book classes, check visit history, see their membership status, and update payment methods. Questions they'd email you about? They can find the answers themselves.Member experience that doesn't create admin work.
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Churn Risk Prediction
Catch members before they leave.
Mako analyzes visit frequency, booking patterns, and payment history to identify members at risk of canceling. Dashboard shows who needs attention, before they ask to cancel.Retention is cheaper than acquisition. Now you can do it proactively.
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Discovery every feature
Integrations

Connect with your favorite tools

Stripe

Keep your team and bookings perfectly aligned with two-way Google Calendar sync.

Google Calendar

Accept payments seamlessly through Stripe with secure card processing, automated payment tracking, and faster reconciliation.

FAQs

Frequently asked questions

What is Mako?

Mako is an all-in-one business management platform built for service-based businesses. It combines CRM, scheduling, payments, team management, AI tools, and financial reporting into a single app — so you don’t need to stitch together five different tools to run your business.

Is there any demo available?

Yes, 14 day free trial to figure out if it's the right choice for you.

How long until payments reach my bank account?

Typically 1-2 business days after the customer pays, depending on your Stripe account settings.

What are the processing fees?

Standard Stripe rates apply: 2.9% + $0.30 for card payments, lower for ACH. Mako doesn't add additional fees on top of Stripe's rates. More information here.

What happens if a client no-shows?

No-shows are logged on the client profile. You can see no-show history and set policies (like requiring deposits) for repeat offenders.

Can I import my existing customers?

Yes. Upload a CSV file and Mako will map your columns to customer fields, including custom fields and tags.

How long does setup take?

The onboarding wizard walks you through 6 steps: your business info, your profile, how you work, your services (pre-populated based on your industry), your booking link, and inviting your team. Most users are up and running within a single session.

What payment methods can customers use?

Credit cards, debit cards, and ACH bank transfers (where enabled). All payments process securely through Stripe.

Do customers need an account to pay?

No. Customers click the payment link, enter their card, and pay. No login or account creation required.

Does this work with QuickBooks?

Yes. Invoices and payments sync to QuickBooks Online automatically. Your books stay accurate without manual entry.

The gym management system that doesn't slow you down.

Start today.

Mako handles memberships, bookings, and retention — so you can build the gym your members love.