Add your attendance history
Use Mako records or import a compatible CSV or Excel export.
See who's missed their usual visits.
Review recent visits and the member's notes, then assign a follow-up to someone on your team.
The demo asks for a work email. No credit card required.
RS
Observed activity
Ridgeline StudioSample workspace · demonstration data
On cadence142
Near cadence31
Overdue18
Review now7
MemberObserved changeContextNext action
AC
Alvin CampbellUnlimited · last visit Jun 12
28 days overdueCompared with recent cadence
Attendance + membershipSource context attached
RJ
Rosa JainUnlimited · last visit Jul 9
12 days overdueCompared with recent cadence
Visits + prior outreachSource context attached
Find the memberSee the members whose visits have changed in the review queue.
Check recent visitsCompare recent attendance with their usual visits.
Read the historyOpen the member's notes and history before getting in touch.
Assign the workChoose who will follow up and when the task is due.
WHAT MAKO IS
From attendance history to a staff follow-up.
Mako helps Pilates, yoga, barre, HIIT and other fitness studios review member attendance and assign follow-ups. The CRM also handles bookings, classes, memberships, invoices, payments and your team's day-to-day work.
Review a change in visits
Compare recent visits with the member's usual attendance and rebooking.
Assign the follow-up
Choose a staff member and a due date, with the member history attached.
Record what happened
Leave a note about the response so the next person can pick up the conversation.
Before you get in touch: Check the member's visits and notes. A change in attendance can have several causes and does not mean they have decided to leave.
RETENTION MEETS CRM
Read the history before you check in.
You can see Alvin's last visit, membership and previous contact beside his follow-up task. Keep the notes and response in the same record for the rest of your team.
✓Member timeline and recent attendance
✓Membership, booking, and payment context
✓Assigned tasks with owners and due dates
AC
Alvin CampbellSample member record
Review cadence
Last visitJun 12
Usual cadence2× weekly
MembershipUnlimited
Last contactMay 28
Visit history reviewedEight-week visit history attached
Follow-up assigned to NadiaAsk whether class times still work
Staff updatePending staff update
ADOPT MAKO IN STAGES
Use Pulse first. Add CRM when it helps.
You can review attendance in Pulse while keeping your booking software. Add Mako CRM if you want to manage member records and more of the studio's work together.
1PulseFree
Review attendance changes
See attendance patterns, recent rebooking and members due a review. Give your team a place to keep the follow-up.
Create free Pulse account →2Mako CRMSee current pricing
Keep the member record together
Keep customer details and notes beside tasks, booking history, memberships and payment records.
View CRM pricing →3More of Mako CRMWhen ready
Move more operations
Use the CRM for class schedules, memberships, invoices, payments, staff and reporting as your team needs them.
Explore Mako CRM demo →THE RETENTION GAP
Find the member history and the next task in the same place.
Open the visits, read the notes and see who has the follow-up. Your team can pick up where the last person left off.
See the retention workflowWithout a workflowChanges are easy to miss
The visit report and the follow-up note are in different places, so staff have to check both.
With MakoThe next action is visible
Your team decides whether to get in touch after checking the member's history.
The member history stays beside the task, with a staff member responsible for the follow-up.
MORE OF MAKO CRM
Member records, bookings and the work around them.
Use the parts of Mako your studio needs, from the class calendar to the payment record.
Retention intelligence
Review visit patterns, rebooking and member groups alongside their recorded history.
CRM and customer management
Keep customer details, notes and tasks together with their activity history and portal.
Booking and scheduling
Let clients book online and keep services, staff availability and reminders on the calendar.
Classes and memberships
Manage class places, memberships and passes, with attendance and credits in the member record.
Invoices and payments
Send invoices, accept online payments and keep recurring billing beside the payment history.
Team and financial reporting
Set staff roles and availability, track hours and commissions, and review costs in your reports.
FAQS
Before you create a Pulse account.
How Pulse uses attendance data, what is free and how to try the CRM.
What can I see in Pulse?
Pulse shows changes in visits and rebooking alongside the member's history. You can review the visits behind a flag and assign an internal follow-up to your team.
Can I keep my current booking software?
You can use a compatible export of your member and attendance data. The data sources available to you are listed in your Pulse account.
What does a flag mean?
Their recent visits or rebooking have changed compared with their usual pattern. Check the dated history and notes before deciding what to do. A flag does not predict cancellation.
Does Pulse contact members?
Pulse creates internal follow-up tasks for your team. Your staff decide what to do next; any CRM messaging workflow is configured separately.
Is Mako Pulse free?
Yes. Pulse is free and requires an account. Mako CRM is paid separately. See CRM pricing for the current cost per location.
Does the demo require an email?
Yes. The guided demo asks for a valid work email before it opens. No credit card is required.
Try Mako Pulse
Bring recent attendance into Mako Pulse.
Create a free Pulse account to review your attendance history. You can explore bookings and payments in the CRM demo.
Pulse requires an account. The guided demo asks for a work email. No credit card required.
PulseAttendance review
CRMMember records
MoreStudio operations