Mako Pulse — Stop losing new members

Waitlist open

85% of new members never come back.
You can catch them in time.

Mako Pulse watches your new clients, predicts who's about to churn, and nudges them back before they're gone. Works alongside Mindbody, Momence, or any platform you already use.

Join the waitlist → $25/mo · Locked-in pricing for early access

Join the waitlist.

The retention problem

29% of new members never come back. Zero check-ins.

56% came once and never returned.

Only 15% made it to a second class.

That's 85 out of 100 new members gone. Most of them weren't opposed to coming back. The momentum from the first visit faded before they booked a second one. A personal message in the first 48 hours would have caught most of them. Nobody sends it because nobody knows who needs it.

What's in Mako Pulse

Built for studio owners who don't have time to watch the dashboard. Just open your inbox Monday morning.

✉

Weekly owner digest

Every Monday, open your inbox to see exactly who's in their first 30 days, how many times they've shown up, and who to call first. One email. No dashboard to check.

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Auto-nudge after first visit

48 hours after someone's first class with no rebooking, we send them a personal SMS or email in your voice. Customize the message once, Pulse handles the rest.

📉

Churn prediction

Pulse scores every member on their likelihood to cancel — based on attendance trends, visit frequency, and engagement drops. Catch the fade early.

🔗

Mindbody & Momence sync

Keep using the platform you already pay for. Pulse reads your client and class data from Mindbody or Momence and layers intelligence on top.

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At-risk alerts

When a regular member's attendance drops, Pulse flags them immediately. Not weekly. Not monthly. The moment the pattern breaks.

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Personal message suggestions

For each member on the list, Pulse suggests a message tailored to why they're slipping — too busy, pricing hesitation, schedule mismatch. Copy, edit, send.

Early access pricing

$25 /month

Locked in for life when you join the waitlist. All Pulse features, unlimited members, unlimited auto-nudges.

✓ Weekly owner digest email
✓ Automated retention nudges (SMS & email)
✓ Churn prediction scoring
✓ Mindbody & Momence integration
✓ At-risk member alerts
✓ Unlimited members & nudges

Mako Pulse is retention-only. Booking, invoicing, and finance features are part of Mako CRM (upgrade anytime).

Join waitlist — $25/mo locked in →

FAQs

Frequently asked questions

What is Mako?

Mako is an all-in-one business management platform built for service-based businesses. It combines CRM, scheduling, payments, team management, AI tools, and financial reporting into a single app — so you don’t need to stitch together five different tools to run your business.

Is there any demo available?

Yes, 14 day free trial to figure out if it's the right choice for you and a free demo at app.makocrm.so/demo

Can I import my existing customers?

Yes. Upload a CSV file and Mako will map your columns to customer fields, including custom fields and tags.

How long does setup take?

The onboarding wizard walks you through 6 steps: your business info, your profile, how you work, your services (pre-populated based on your industry), your booking link, and inviting your team. Most users are up and running within a single session.

85% of new members never come back. You can catch them in time.