Mako Pulse · free attendance review

See who's due for a follow-up.

See attendance, rebooking and membership history for your studio. Use Mako records, a supported Mindbody setup or a compatible export to review changed visit patterns and organize follow-up while keeping your booking platform.

Create a free Pulse account → Explore the demo
Free Pulse account Visit history behind each flagMako records and compatible exports

HOW PULSE READS YOUR ATTENDANCE

Find the visits behind the retention signal.

Review attendance, rebooking and membership history to see who may need attention. Open the visits behind a flag before choosing a follow-up.

CadenceSee who is overdue relative to their own observed return pattern.
RebookingTrack who returns after a visit and where momentum slows.
HistoryPrioritize historical client value without presenting it as forecasted loss.
RETENTION OVERVIEW

Who has returned, and who needs a review?

Read recent visits alongside rebooking, membership details and recorded revenue. Open the records behind a flag to understand the change before deciding what to do.

✓Return cadence and recent attendance
✓Rebooking, cohorts, and membership context
✓The records behind each flag
MP
Pulse retention overview · example studio
Illustrative data · not customer records
Example data
TB
Terrence Boyd
Joined Jul 19 · Vinyasa Flow
1 visit
no rebooking
Create task
MH
Malik Harris
Joined Jul 16 · Teen Yoga
3 visits
on track
View
GA
Greta Alvarez
Joined Jul 12 · Restorative
2 visits
slowing down
View
⚡
Overdue relative to return cadence · review requested
Creates an internal task · no message is sent by Pulse
Queued
Review Terrence's recent visits and membership record. Decide whether to follow up, assign the task and record the result.
Terrence Boyd · task reviewedOutcome: rebooked
Greta Alvarez · follow-up loggedOutcome: pending
Nina Kowal · task reviewedOutcome: pass purchased
5 outcomes recorded12 tasks reviewed this week
FOLLOW-UP TASKS

Keep the follow-up with the member record.

Create an internal task, assign an owner and record what happened. Review the related visits alongside the task. Your team makes contact through its existing tools.

✓Assign a follow-up owner
✓Review the related visits
✓Record the task's status and outcome
ATTENDANCE PATTERNS

Review changes in the visit history.

Compare recent visits with earlier attendance, then check the membership and revenue history. The visit pattern gives your team a reason to review the record.

✓Gaps between recorded visits
✓Attendance and membership groups
✓Revenue for the selected period
On cadence142
Near cadence31
Overdue18
Review now7
AC
Alvin Campbell
Unlimited · 14 mo · last visit Jun 12
$150/mo
historical
28 days overdue
cadence gap
28d
RJ
Rosa Jain
Unlimited · 8 mo · last visit Jul 9
$150/mo
historical
12 days overdue
cadence gap
12d
WHAT'S IN MAKO PULSE

Attendance history you can review alongside follow-up tasks.

Use the overview to choose a record. Its visits and membership history help you decide whether a follow-up is needed.

Free Pulse account
$0
forever

Review attendance, rebooking, client groups and recorded revenue. Eligible peer benchmarks are included with your free Pulse account.

Create a free Pulse account →
Pulse reviews recorded visits, bookings, memberships and revenue. A flag is an observation, not a cancellation prediction or proof that follow-up caused a return. Pulse creates internal tasks; your team handles contact and payments. Booking, invoicing and finance are part of Mako CRM.
FAQS

Frequently asked questions

Questions about your data or an attendance signal? Talk to us.

Ask about Pulse
What is fitness studio retention software?

It brings attendance, rebooking and membership history into a view of who is returning and who may need a review. In Pulse, you can open the records behind a signal.

How does Pulse flag an attendance change?

Pulse compares recent visits with earlier attendance and reviews rebooking, membership and revenue history. These observations help you choose what to review; they do not predict whether a member will cancel.

Does Pulse send SMS or email automatically?

No. Pulse creates internal follow-up tasks and records their outcomes. Your team sends messages and manages payments through its existing tools.

Does Pulse work with Mindbody and Momence?

Use a compatible CSV or Excel upload, including a Momence CSV export. Mindbody setup depends on your account and available access. Ask us about your source before connecting.

Is Mako Pulse free?

Yes. Pulse retention intelligence is free. Booking, invoicing, payments, team management, and other operating tools are available separately in Mako CRM.

Mako Pulse · free

Review your studio attendance with free Pulse.

Bring your attendance records, review the visits behind a flag and assign the follow-up to someone on your team.

Create free Pulse account Explore the demo