Mako is built for service businesses. It brings CRM, scheduling, payments, team tools, AI features and financial reporting into one app, so you can run the business without piecing together several systems.

Is there any demo available?

Yes. The guided product demo requires a valid work email. No credit card or sales call is required.

How long until payments reach my bank account?

Typically 1-2 business days after the customer pays, depending on your Stripe account settings.

What happens if a client no-shows?

No-shows are logged on the client profile. You can see no-show history and set policies (like requiring deposits) for repeat offenders.

Can I import my existing customers?

Yes. Upload a CSV file and Mako will map your columns to customer fields, including custom fields and tags.

How long does setup take?

The onboarding wizard guides you through six steps: business information, profile, workflow, services, booking link, and team invitations. Timing varies with your configuration and imports. Full migrations are scoped separately with our team and are available with an annual commitment.

What payment methods can customers use?

Credit cards, debit cards, and ACH bank transfers (where enabled). All payments process securely through Stripe.

Do customers need an account to pay?

No. Customers click the payment link, enter their card, and pay. No login or account creation required.

Does this work with QuickBooks?

Yes. Invoices and payments sync to QuickBooks Online automatically. Your books stay accurate without manual entry.

FOR BEAUTY & AESTHETICS

Consultations, consents and course bookings.

Course bookingsConsent formsDepositsPhoto recordsPatch tests

WHAT ACTUALLY BREAKS

Keeping a course on track.

Courses of treatment are hard to track

Six sessions, spaced six weeks apart, half paid up front. Most booking tools treat each one as unrelated.

Consent and patch tests get missed

Check the relevant forms before the appointment, while there is time for the practitioner to review them.

No-shows on high-value slots

A missed 90-minute appointment leaves treatment time that is hard to refill at short notice.

HOW MAKO HANDLES IT

Course sessions and forms alongside payments.

Laser · 6 sessions

Maren Ruiz3 of 6 done

Next sessionSep 12

Remaining value$1,260

Treatment course credits

See completed sessions, the next booking and remaining course value together.

Consent · Sol Vega

SignedJul 20 last year

StatusReview due

TreatmentStaff review

Client consent records

Keep client forms and patch-test records together for the practitioner to review.

Course quote

Skin peel × 4$1,080

Deposit25% on approval

ApprovedOn mobile

Estimates & Quotes

Agree the course price and deposit before arranging its session bookings.

Deposits held

This month$5,900

Courses open34

No-show rate1.2%

Payments & Invoicing

Review deposits, open course balances and payment records alongside the bookings.

68%

of customers go with whoever quotes them first. For a course of treatment, that is the whole decision.

45+ BUSINESS TYPES

If you book, manage and get paid, Mako fits.

Yoga & pilates Martial arts schools Salons & spas Fitness & gyms Massage therapy Beauty & aesthetics Wellness practices Trades

FAQS

Frequently asked questions

Having any issues? Report them to our team.

Contact us

Can we take a deposit for a course?

Agree the course price, deposit and balance before the sessions begin. We can show how those payments are recorded alongside the course bookings.

Are consent forms and photos stored with the client?

Ask to see the client forms, photo attachments and date records available for your setup, including who can view them. Signing options depend on that workflow.

Does an older form stop a treatment?

The preview asks the practitioner to review the form; its date alone does not establish validity. Any automatic booking or check-in restriction needs to be demonstrated, including who can resolve the review.

Can I explore the course booking view?

Open the guided demo with a valid work email to explore booking. No credit card or sales call is needed.

Can we move course balances with client details?

Course credits and payment history need their own mapping alongside the client CSV.

Is remaining course value an unpaid balance?

No. Undelivered sessions may already be paid for. Keep the payment balance separate from the value of treatments still to deliver.

What belongs in the course record?

The agreed course, payments, completed sessions and next booking belong together, but they answer different questions. A fully paid course can still have treatments remaining. We'll show how bookings and cancellations affect the available session balance without assuming the payment record changes.

Guided setup, scoped migration

Start today.

Explore course sessions, client forms and course payments in the guided demo.

See Mako CRM plans Explore Mako CRM demo