Disclosure: Mako CRM publishes this comparison and is one of the products discussed. This is vendor-authored analysis, not an independent review or hands-on product test.
Method: We checked the official sources below on September 1, 2026. Features, prices, fees, promotions, limits, and contract terms can change. Quote-only or unverified items should be labeled; absence from an official page is not proof that a feature is unavailable.
| Publisher | Source | What it supports | Limitations |
|---|---|---|---|
| Workiz | Workiz Pricing Plans | Standard Pro and Ultimate feature differences; unlimited jobs/invoices/clients; 7-day trial; quote CTA | All subscription prices and add-ons quote-only; contract cancellation and processor terms unknown |
| Workiz | Workiz Features | Price Book service plans equipment booking expenses financing and related field-service features | Does not establish price or availability by tier |
| Mako CRM | Pricing - Transparent Plans for Service Businesses | Public plan prices, annual totals, included team members, additional-location price, and month-to-month contract statement | Vendor-authored and changeable; checked date required; does not independently prove value, superiority, or competitor differences |
| Mako CRM | Invoicing and Payment Software for Service Businesses | Invoice creation, payment links, partial-payment tracking, reminders, recurring billing, Stripe processing, and Mako fee statements | Vendor-authored; Stripe fees can vary by market and account; sample collection and speed figures are not independent outcome evidence |
Workiz built its platform around the trades where the phone never stops: locksmiths, appliance repair, garage doors, junk removal, towing. Jobs come in by call, get dispatched fast, and close the same day. The built-in phone system with call recording and lead attribution is the standout feature and genuinely useful for those businesses. Mako covers the same job management ground and adds financial intelligence plus a platform that stretches beyond field work.
Workiz: Published tiers, priced per user, with annual billing advertised as saving several hundred dollars a year over monthly. We were not able to load Workiz's pricing page reliably to verify current figures, so we are not quoting numbers we have not seen. Ask for the per-user rate at your crew size and what the phone system costs, since that is often where the real number sits.
Mako: Pulse is free. Basic at $139/month — the complete platform with three team members. Team at $249/month — fifteen team members, advanced reporting, QuickBooks sync. Enterprise at $999/month — unlimited members across three locations. Roughly 20% off annually, no contract.
The structural difference is the same one that runs through this whole category: per-user pricing means your bill tracks your hiring, while Mako bundles seats into the tier. Model both at the crew size you expect in a year.
This is the real differentiator. Calls route through the platform, recordings attach to the job, and you can see which marketing source produced which booking. For a business where every job starts with a ringing phone, that attribution loop is worth real money and almost nobody else in this bracket has it natively.
Workiz is tuned for jobs that come in and go out the same day rather than being scheduled a week ahead. Dispatch is fast, the board is legible, and reassigning a technician mid-day is a two-second operation.
Locksmiths, appliance repair, garage doors, towing — Workiz knows these businesses and the product reflects it.
Workiz reports revenue, jobs, and technician activity. Mako calculates margin per job after labour and materials, cash flow, and unit economics per service type — the difference between knowing you were busy and knowing you were profitable.
Workiz gives you a phone system; Mako gives you something that answers it. The AI receptionist handles inbound calls and SMS, books work, and captures caller details when nobody can pick up. For a small crew where the owner is on a job, that is a different kind of solution to the same problem.
Per-user pricing on a growing crew compounds. Mako's Basic covers three, Team covers fifteen, nothing charged per head in between.
Shops, memberships, recurring service plans, retail inventory — Mako runs them on the same platform. Workiz assumes the dispatched job is the business.
Pick Workiz if:
Pick Mako if:
Your contracting business is a business. Not a hobby, not a side project, not a calendar with a cash register. It deserves software that treats it accordingly. If your platform cannot tell you whether you are financially healthy, it is not doing its job. And in 2026, you have better options.
Related reading: Housecall Pro Alternatives: What You Pay Per Extra User.
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