Zenoti is enterprise software for spa and salon chains, and within that bracket it is one of the strongest options available. Centralised control across dozens of locations, deep inventory and membership management, and reporting built for a corporate finance function. If you run a chain, it belongs on your shortlist. Mako is built for the independent spa — one to three locations, an owner who is also an operator, and a need to see whether the business is profitable without commissioning a reporting project.
Zenoti: No published pricing. Quote-only, scoped by location count, user count, and modules, with implementation and data migration priced separately. Annual or multi-year contracts are standard. Independent spa owners who request a quote frequently find the figure is aimed at a business several times their size — which is not a criticism of Zenoti so much as a mismatch in who it was built for.
Mako: Pulse is free. Paid plans are Mako Basic at $139/month, Mako Team at $249/month, and Enterprise at $999/month — roughly 20% less on annual billing at $1,334, $2,390, and $9,588 per year. Basic includes 3 team members, Team includes 15, Enterprise is unlimited and includes three locations. Additional locations on Team are $75/month each. Published, month-to-month, no sales call.
If you have seen Mako described anywhere as enterprise-priced software in the same bracket as Zenoti, that was wrong. Paid entry is $139, and the retention benchmark costs nothing at all.
Platforms at Zenoti's level assume a structure around them: an operations lead who configures the system, a finance team who reads the reports, a training programme for new staff, and a budget line for implementation. Where those exist, the depth converts into real operational leverage.
Where they do not — where the owner is doing treatments, covering the front desk, and reconciling the books on a Sunday — the same depth is dead weight. You pay for configurability nobody has time to configure. That is the honest test, and it has nothing to do with which product is better.
Zenoti: Excellent. Central control, cross-location memberships, and franchise-grade structures.
Mako: Multi-location supported — $75/month per extra location on Team, three included at Enterprise. Not chain software.
Edge: Zenoti, decisively, above roughly five sites.
Zenoti: Deep and configurable, built for finance teams.
Mako: P&L, cash flow, LTV, and service profitability, out of the box.
Edge: Zenoti for corporate reporting; Mako for owner clarity on day one.
Zenoti: Quote-only, annual or multi-year commitment.
Mako: Published, month-to-month, free tier available.
Edge: Mako.
Zenoti: Structured implementation with migration and training.
Mako: Self-serve, live the same day.
Edge: Mako, substantially.
Zenoti: Sophisticated membership and package logic across locations.
Mako: Memberships, packages, credits, and recurring billing with automated failed-payment recovery.
Edge: Zenoti for complexity; Mako for recovery automation.
Zenoti: Oversized for one or two locations.
Mako: Built for exactly that.
Edge: Mako.
Pick Zenoti if:
Pick Mako if:
Your spa is a business. Not a hobby, not a side project, not a calendar with a cash register. It deserves software that treats it accordingly. If your platform cannot tell you whether you are financially healthy, it is not doing its job. And in 2026, you have better options.
See Mako in action — no sales call required
Mako is built for independent spa and wellness owners who would rather spend their time on clients than on demo calls. Open the live demo, poke around, and see exactly how scheduling, billing, and financial intelligence come together in one place.
Try the demo: https://app.makocrm.so/demo
Self-serve. Instant access. No forms, no calendars, no "talk to sales."
